Travel Consultant

As a customer service representative in the aviation industry, your primary responsibilities will include greeting customers, answering inquiries, and providing information about flights and services. You will assist customers with booking and purchasing tickets, ensuring a seamless experience throughout. Additionally, you will be responsible for checking customers in for flights and verifying that they have all the necessary documentation. A key aspect of your role will involve addressing customer questions regarding travel policies and regulations, as well as resolving any complaints they may have. Handling refunds and coordinating with other departments to guarantee customer satisfaction will also be part of your daily tasks. It will be crucial to maintain accurate records of ticket sales and other transactions while monitoring flight schedules and making reservations adjustments as needed. In emergency situations, you will be expected to respond promptly and efficiently, coordinating with relevant authorities to ensure the safety and well-being of customers. This role will require you to work full-time on a permanent basis, with a rotational shift schedule. In return, you will receive benefits such as health insurance, paid time off, and a provident fund, along with the opportunity for performance bonuses. The ideal candidate for this position should have at least 4 years of total work experience, with a preference for those who have previously worked in a similar capacity. This role will be based in person, providing you with the opportunity to interact directly with customers and deliver exceptional service in a dynamic aviation environment.,