Travel Consultant

Key Responsibilities:

1. Customer Interaction: Manage customer inquiries via phone, email, and live chat in a professional and timely manner.
2. Issue Resolution: Address and resolve customer complaints and issues efficiently, escalating to higher authorities when necessary. Resolve team complaints and coordinate between different teams within the company.3. Booking Management: Assist customers and sales team with bookings, modifications, cancellations, and refunds, ensuring all processes are followed correctly.4. Product Knowledge: Maintain a thorough understanding of Bluestone Travels's offerings and services to provide accurate information and recommendations to customers.5. Documentation: Maintain accurate records of team interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.6. Team Collaboration: Work closely with other departments, such as operations and sales, to ensure a smooth customer journey and quick resolution of issues.7. Customer Satisfaction: Strive to achieve high levels of customer satisfaction and loyalty by providing personalized and efficient support.

Job Type: Full-time

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Travel planning: 2 years (Required)

Location:

• Ahmedabad, Gujarat (Required)

Work Location: In person