TRAVEL CONSULTANT

As a travel consultant at Benchmark Incentive and Leisure Travels Pvt Ltd, your primary role is to assist clients in planning and arranging their travel experiences to create memorable and hassle-free trips. You will be responsible for interacting with clients, designing customized travel itineraries, making reservations, coordinating trip details, and providing excellent customer service throughout their journey. Your responsibilities will include conducting client consultations to understand their preferences, requirements, and budget. You will use your active listening and effective communication skills to gather relevant information and design tailored travel itineraries that include destinations, activities, transportation, accommodations, and sightseeing based on client preferences. Staying updated on travel trends, destinations, attractions, local customs, visa requirements, and other travel-related information is essential to provide accurate and up-to-date advice to clients. You will be required to make reservations for flights, accommodations, transportation, tours, activities, and other travel-related services while comparing options, negotiating prices, and securing the best deals for clients. Coordinating all aspects of the trip, including flights, transfers, accommodations, activities, and travel insurance, is crucial to ensure a seamless and stress-free travel experience for clients. You will also assist clients in obtaining necessary travel documents such as visas, passports, and health-related requirements. Additionally, providing excellent customer service by addressing clients" inquiries, concerns, and requests before, during, and after their travels is a key aspect of the role. Handling unexpected issues or changes to travel plans, such as flight cancellations or accommodation changes, with efficiency and finding suitable alternatives to minimize disruptions is also part of your responsibilities. As a travel consultant, you will also be responsible for up-selling and cross-selling additional services, upgrades, or related products to enhance the client's travel experience and increase revenue for the agency. Utilizing travel booking systems, online resources, and travel software to research options, compare prices, and make bookings efficiently is essential to excel in this role. Meeting sales targets set by the company, contributing to revenue generation through successful client interactions, and building long-term relationships with clients for repeat business are also important aspects of the position. Following up with clients after their trip to gather feedback, address issues, and ensure customer satisfaction is crucial for maintaining a high level of service. To succeed in this role, you should possess strong communication and interpersonal skills, excellent organizational abilities, in-depth knowledge of travel destinations, cultures, and industry trends, problem-solving and decision-making skills, attention to detail and accuracy, proficiency in travel booking systems and software, sales and negotiation skills, multitasking capabilities, a customer-focused mindset, adaptability to changing circumstances, and effective time management skills.,