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Diverse Lynx
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TRAVEL ASSOCIATE- CHENNAI

TRAVEL ASSOCIATE- CHENNAI

Diverse Lynx

1 - 2 years

3 - 4 Lacs

chennai

Posted:2 weeks ago| Platform:

Apply

Skills Required

construction ticketing excel customer satisfaction corporate ms office tools travel associate service quality distribution system amadeus

Work Mode

Work from Office

Job Type

Full Time

Job Description

HIRING FOR TRAVEL ASSOCIATE- CHENNAI

Job Summary:

We are seeking a detail-oriented and customer-focused

Associate with Amadeus experience

to join our travel operations team. The ideal candidate will have hands-on expertise in using the Amadeus Global Distribution System (GDS) for reservations, ticketing, reissuance, cancellations, and itinerary management.

This role requires excellent communication skills, accuracy in handling customer bookings, and the ability to work in a fast-paced environment.

Key Responsibilities:

Use
Amadeus GDS
to book flights, process cancellations, reissues, and modifications.
Handle PNR creation, fare quoting, ticket issuance, and revalidation.
Manage and resolve customer queries via email, chat, or phone related to travel bookings.
Ensure accurate application of airline fare rules, taxes, and penalties.
Monitor queues and ensure timely action on bookings, schedule changes, or special requests.
Collaborate with internal teams or external suppliers (e.g., airlines, hotels) to resolve booking issues.
Maintain high standards of service quality and customer satisfaction.
Keep up-to-date with airline policies, travel restrictions, and GDS updates.

Required Qualifications:

Minimum 1 2 years of experience working with
Amadeus GDS
in a travel agency, airline, or corporate travel setting.
Strong knowledge of airline booking procedures, fare construction, and ticketing rules.
Excellent communication skills (spoken and written).
Familiarity with international and domestic itineraries, including multi-sector and group bookings.
Attention to detail and strong problem-solving skills.
Proficient in MS Office tools (Word, Excel, Outlook).

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TRAVEL ASSOCIATE- CHENNAI