Travel and Expense Analyst

Job Description

Expense Support: Serve as the primary point of contact for all user inquiries and issues related to expense system. Provide end-user support by troubleshooting and resolving system-related problems, such as login issues, expense report errors, system configurations, and workflow approval processes. Assist users in navigating the expense platform and guide them on best practices for expense management and reimbursement. Collaborate with expense platform administrators and IT teams to resolve complex technical issues and implement system enhancements or updates. Audit out of compliance expense reports in accordance with company policy. Corporate Card Program Support: Manage the administration and user support for our corporate card program, ensuring timely card issuance, activation, and cancellation as per company policies. Assist employees with inquiries related to their corporate cards, including transaction disputes, card limits, and general usage guidelines. Collaborate with finance and procurement teams to reconcile and pay corporate card transactions, resolve discrepancies, and ensure accurate reporting. Support corporate card payment processes and reconciliation as needed. Reporting and Analytics: Generate and distribute regular TE reports. Support ad-hoc reporting requests from various departments, ensuring timely and accurate delivery of requested information. Requirements: Bachelors degree in Business Administration, Finance, or a related field (or equivalent work experience). Proven experience working with Concur or a similar TE management system. Familiarity with corporate card programs and experience in card administration. Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights. Excellent communication skills, both verbal and written, with the ability to communicate effectively with stakeholders at all levels. Customer service mindset with the ability to provide exceptional support to end-users. Strong attention to detail and ability to handle multiple priorities in a fast-paced environment. Proficiency in Microsoft Office applications focus on Excel and other reporting tools. Knowledge of travel industry regulations, expense policies, and reporting compliance is preferred. Ability to adapt quickly to new technologies and process changes. Language Requirements: English required; French or German required (prefer both)