Travel agent-(Team lead)

Job Description

Job description Position Summary: We are seeking a dynamic and experienced professional to lead and train our travel process team. The ideal candidate will oversee daily operations, ensure high service standards, and deliver training programs to enhance team skills and knowledge in travel processes, systems, and customer service excellence. Key Responsibilities: Leadership & Team Management: Supervise the travel process team to ensure smooth operations and high performance. Set performance goals, monitor progress, and provide constructive feedback. Act as the primary point of contact for escalations and issue resolution. Foster a positive and collaborative team environment. Training & Development: Design and deliver training programs for new hires and existing team members on travel industry systems, tools, and best practices. Conduct regular refresher courses and knowledge-sharing sessions. Stay updated on industry trends and integrate them into training materials. Evaluate training effectiveness and make necessary improvements. Compliance & Reporting: Ensure the team adheres to travel regulations, company policies, and service level agreements. Maintain records of training sessions and performance metrics. Prepare reports on team performance, training outcomes, and operational efficiency. Qualifications:- Experience: Minimum 3 years of experience in the travel industry, with at least 2 years in a leadership or training role. Strong knowledge of travel booking systems (e.g., Amadeus, Sabre, Galileo). Proven ability to design and deliver training programs. Experience with managing teams and handling escalations. Skills: Excellent leadership and interpersonal skills. Strong presentation and communication abilities. Analytical mindset with problem-solving capabilities. Proficiency in MS Office Suite and travel management tools. Ability to adapt to new technologies and industry trends. Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Health insurance Experience: travel team lead: 3 years (Required) Amadeus: 3 years (Required) Work Location: In person