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ASSPL - Tamil Nadu - D31
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Transportation Representative, NOC Rail

Transportation Representative, NOC Rail

ASSPL - Tamil Nadu - D31

0 years

0 Lacs

telangana

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

transportation interface troubleshooting service reporting escalation management metrics logical reasoning mathematics engineering statistics support onboarding recruiting

Work Mode

On-site

Job Type

Part Time

Job Description

DESCRIPTION

Description
Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

Bachelor's degree or equivalent, or experience translating customer needs into business requirements

PREFERRED QUALIFICATIONS

Undergraduate degree in mathematics, engineering, statistics, computer science or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Transportation Representative, NOC Rail