Translation Learning Product Manager

Mastercard

5 - 8 years

15 - 20 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

product manager project management ux ui stakeholder management ai instructional design ui ux content creation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

The Translations Global Lead will oversee the end-to-end translation and localization strategy for our global training platform, ensuring world-class learning experiences across 15+ languages
This leader will manage translation agencies and vendors, maintain high quality and consistency of educational content, and partner cross-functionally to deliver scalable, culturally adapted learning solutions
They will also support the integration of translation technologies and innovations across the platform

Key Responsibilities

Translation Strategy & Operations Own the global translation and localization roadmap for all learning products, including courses, assessments, multimedia assets, and platform UI/UX
Define and maintain scalable processes, SLAs, and workflows covering request intake, prioritization, production, QA, and deployment
Forecast localization needs across programs and regions, ensuring cost-efficient delivery
Vendor & Agency Management Select, onboard, and manage translation/localization agencies, language service providers (LSPs), and freelance linguists
Negotiate contracts, pricing models, and performance expectations
Conduct regular business reviews and maintain high-quality, reliable vendor relationships
Quality Control & Linguistic Excellence Develop and enforce quality standards, glossaries, and style guides for all supported languages
Implement linguistic QA processes including peer reviews, automated checks, and sample audits
Analyze user feedback, error reports, and quality metrics to continuously improve linguistic accuracy and learner experience
Support for Innovation & Technology Enablement Support the exploration and implementation of translation technology solutions (TMS, CAT tools, AI/ML enhancements)
Partner with engineering and product teams to assist with translation workflow integration into the training platform
Help evaluate emerging tools, automation options, and process improvements to enhance scalability and efficiency
Stakeholder Management & Collaboration Work closely with instructional designers, content creators, regional teams, and product managers to anticipate and support multilingual needs
Serve as the central point of contact for all localization inquiries and training for internal teams
Communicate timelines, expectations, and updates to stakeholders across functions and geographies
Governance, Reporting & Continuous Improvement Track translation costs, quality KPIs, turnaround times, and productivity metrics
Present data-driven insights and improvement recommendations to leadership
Establish governance guidelines for new content creation to ensure global readiness (translation-first design)

Required Qualifications

Years of experience in translation/localization management, ideally within L&D, EdTech, SaaS, or global enterprise environments
Proven experience managing translations into 15+ languages at scale (would add key languages)
Strong knowledge of translation workflows, TMS platforms, tools, and emerging technologies
Expertise in managing agencies/LSPs, contracts, budgets, and vendor performance
Demonstrated ability to define processes and drive operational excellence
Excellent project management, communication, and stakeholder-influencing skills
Familiarity with instructional design, multimedia, and eLearning formats is a plus

Preferred Qualifications

Experience in training/education content, certification programs, or corporate learning
Background in linguistics, localization, or internationalization
Ability to work effectively in a fast-paced, matrixed, global environment
Success Criteria Consistent delivery of high-quality translations across 15+ languages
Reduced turnaround time and translation costs through process improvements
High stakeholder satisfaction and adoption of translation best practices
Scalable infrastructure supporting future growth of learning programs and languages

More Jobs at Mastercard

Senior Analyst - Project Management

Pune

5 - 9 yrs

INR 13 - 18 Lacs

Sr. Principal Software Engineer

Pune

9 - 13 yrs

INR 20 - 25 Lacs

Lead Software Engineer-R-245726

Vadodara, Gujarat, India

2 - 4 yrs

Salary: Not disclosed

Consultant-2

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Consultant-2

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Product Manager Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.