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Description
Job Description Role Overview As the Translation Global Lead at Mastercard Academy, you will be responsible for overseeing the end-to-end translation and localization strategy for the global training platform. Your role will involve ensuring world-class learning experiences across 15+ languages by managing translation agencies and vendors, maintaining high quality and consistency of educational content, and partnering cross-functionally to deliver culturally adapted learning solutions. Additionally, you will support the integration of translation technologies and innovations across the platform. Key Responsibilities - Translation Strategy & Operations - Own the global translation and localization roadmap for all learning products, including courses, assessments, multimedia assets, and platform UI/UX. - Define and maintain scalable processes, SLAs, and workflows covering request intake, prioritization, production, QA, and deployment. - Forecast localization needs across programs and regions, ensuring cost-efficient delivery. - Vendor & Agency Management - Select, onboard, and manage translation/localization agencies, language service providers (LSPs), and freelance linguists. - Negotiate contracts, pricing models, and performance expectations. - Conduct regular business reviews and maintain high-quality, reliable vendor relationships. - Quality Control & Linguistic Excellence - Develop and enforce quality standards, glossaries, and style guides for all supported languages. - Implement linguistic QA processes including peer reviews, automated checks, and sample audits. - Analyze user feedback, error reports, and quality metrics to continuously improve linguistic accuracy and learner experience. - Support for Innovation & Technology Enablement - Support the exploration and implementation of translation technology solutions (TMS, CAT tools, AI/ML enhancements). - Partner with engineering and product teams to assist with translation workflow integration into the training platform. - Help evaluate emerging tools, automation options, and process improvements to enhance scalability and efficiency. - Stakeholder Management & Collaboration - Work closely with instructional designers, content creators, regional teams, and product managers to anticipate and support multilingual needs. - Serve as the central point of contact for all localization inquiries and training for internal teams. - Communicate timelines, expectations, and updates to stakeholders across functions and geographies. - Governance, Reporting & Continuous Improvement - Track translation costs, quality KPIs, turnaround times, and productivity metrics. - Present data-driven insights and improvement recommendations to leadership. - Establish governance guidelines for new content creation to ensure global readiness (translation-first design). Qualification Required - Years of experience in translation/localization management, ideally within L&D, EdTech, SaaS, or global enterprise environments. - Proven experience managing translations into 15+ languages at scale (would add key languages). - Strong knowledge of translation workflows, TMS platforms, tools, and emerging technologies. - Expertise in managing agencies/LSPs, contracts, budgets, and vendor performance. - Demonstrated ability to define processes and drive operational excellence. - Excellent project management, communication, and stakeholder-influencing skills. - Familiarity with instructional design, multimedia, and eLearning formats is a plus. Job Description Role Overview As the Translation Global Lead at Mastercard Academy, you will be responsible for overseeing the end-to-end translation and localization strategy for the global training platform. Your role will involve ensuring world-class learning experiences across 15+ languages by managing translation agencies and vendors, maintaining high quality and consistency of educational content, and partnering cross-functionally to deliver culturally adapted learning solutions. Additionally, you will support the integration of translation technologies and innovations across the platform. Key Responsibilities - Translation Strategy & Operations - Own the global translation and localization roadmap for all learning products, including courses, assessments, multimedia assets, and platform UI/UX. - Define and maintain scalable processes, SLAs, and workflows covering request intake, prioritization, production, QA, and deployment. - Forecast localization needs across programs and regions, ensuring cost-efficient delivery. - Vendor & Agency Management - Select, onboard, and manage translation/localization agencies, language service providers (LSPs), and freelance linguists. - Negotiate contracts, pricing models, and performance expectations. - Conduct regular business reviews and maintain high-quality, reliable vendor relationships. - Quality Control & Linguistic Excellence - Develop and enforce
