Transition & Reporting Manager

Job Description

Role Purpose The Transition manager will play an essential role leading the transition of corporate functions, processes and activities moving to the global capability center. The holder of this role will partner with stakeholders from a variety of corporate groups to manage the activities required for a successful transition. He/she will work closely with onshore leaders who are sending processes and functions as well as GCC leaders who are receiving the processes and functions. The Transition Manager will have responsibility for managing multiple transitions at any given time, depending on business needs while simultaneously managing the reporting and communication of progress, key metrics, and any issues to relevant stakeholders throughout the transition phase, ensuring transparency and accountability throughout the process. Responsibilities Develop and execute transition plans to transition work processes and activities using a combination of applying established toolkits/methodologies and developing new ones as appropriate Handle all aspects of project/program management, including developing and maintaining project plans, facilitating meetings, escalating and resolving risks and issues, managing stakeholders, managing and reporting status, etc. Conduct thorough assessments of current operations to identify potential challenges and areas for improvement during the transition. Partner with relevant business unit and stakeholders to carry out transition activities both onshore and GCC Establish clear reporting structures and dashboards to track transition progress against key performance indicators (KPIs). Prepare regular status reports for senior management and key stakeholders, highlighting progress, challenges, and mitigation plans. Analyze transition data to identify areas for improvement and optimize future transition processes. Generate reports that provide actionable insights to inform decision-making during the transition. Handle escalations with ease and ability to perform efficiently. Key Competencies: Bachelors degree in any discipline. Significant experience in transitions, project management, particularly in a global operational environment/ shared services model Excellent reporting capabilities and data handling skills Ability to analyze data and generate meaningful insights to inform decision-making. Creating comprehensive reports, dashboards, and visualizations using data analysis tools to effectively communicate findings. Monitoring data accuracy and integrity, implementing quality checks to maintain data reliability. Identifying opportunities to automate report generation and streamline processes for efficiency. Ability to effectively engage and collaborate with stakeholders at all organizational levels Ability to multi-task and balance competing transitions and demands Strong written and verbal communication skills Proven/Prior expertise on Visio/Draw.io to display transition plans/workflows,envision better processes Background in business operations, depending on the specific transition focus area Proven/Prior working expertise on G-Suite will be an added advantage. Shift time: 1:00pm - 10pm IST