Transition Manager

Job Description

Role & responsibilities The Transition manager works with the Transition leader to plan and execute one or more of the Transition projects. This position will be responsible for successful Transition of specified roles into GBS They will work across the team to ensure knowledge sharing and enabling the delivery team to be well prepared for the go live Responsibilities Doing the following for their specific projects, under supervision of Transition Leader Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned Accountable for achieving all transition related performance metrics like adherence to methodology, track tollgates deliverables / milestones and project plan, successful process transitions, risk management and audit compliance Provide feedback to TMs / transition Lead on service design & solution documentation Coordinate and successfully project manage the transition of processes in scope from onsite to Hyderabad GCC site (Manage the transition on site) Collaborate with Transition lead and local site management Monitoring and reporting on transition progress Resolving transitions issues, document risks and create mitigation plans Providing a link during transition between the GCC Knowledge Transfer Team, senior level management and other stakeholders Ensure the appropriate documentation of processes transitioned in place, including providing a quality review of documentation (Process Maps and SOPs) Ensure correct application of transition methodology to each transition being managed Ensure successful delivery of transition outputs, including Transition Kick Off, Knowledge Transfer, Ramp Up & Go Lives, tollgates and the overall transition completion Identify and monitor transition risks and issues, propose and implement corrective actions Provide general transition management expertise and advice