Transition - Managed Services support

The Director of Transitions and Transformation Projects is responsible for overseeing program management in Managed Service Support, with a primary focus on Transition at 80% and Transformation at 20%. With over 15 years of IT project management experience, the ideal candidate will have a proven track record in successfully managing mid/large scale migration projects, particularly focusing on application and infrastructure migration within the outsourcing business model. Key Responsibilities: - Stakeholder Management: Collaborate with clients to understand requirements and align project roadmap. Ensure cross-functional alignment with internal stakeholders on deliverables and expectations. - Transition Management: Develop Transition plan, conduct Transition meetings, drive engagement governance, and proactively assess and mitigate risks. Work closely with Delivery leaders to ensure the success of transition projects. - Transformation: Identify and implement opportunities to transform existing processes using industry-leading tools. - Project Leadership: Take ownership of end-to-end IT migration projects, including planning, execution, monitoring, and closure. The ideal candidate will possess strong technical skills including a deep understanding of IT infrastructure, proficiency in cloud platforms (such as AWS, Azure, or Google Cloud), and familiarity with process transformation tools and IT service management frameworks like ITIL. Additionally, expertise in project management methodologies (e.g., Agile, Waterfall), proficiency in project management tools (e.g., MS Project, JIRA, Trello), and strong analytical and problem-solving skills are essential. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) are preferred. - Experience in managing projects in a global, multi-cultural environment and Lean / Six Sigma certification would be advantageous. If you meet the above requirements and are ready to take on a challenging role leading transitions and transformation projects within the managed service support environment, we encourage you to apply.,