Job
Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Transactions Specialist t within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Research ATM performance and health, and resolve ATM failures such as load or reboot issues. Request or escalate ATM vendor service and cash replenishment as needed. Provide Level 1 application support to other lines of business (LOBs). Respond to inquiries by telephone or email, taking ownership of issue resolution for internal and external clients. Analyze details and research using multiple systems to resolve problems, which may require outbound calls to ensure client satisfaction. Approach each contact as an opportunity to educate the caller on process, product, and system information to reduce repeat contacts and enhance customer experience. Use thorough product and process knowledge to resolve unique or challenging inquiries and problems. Maintain strict adherence to established risk procedures and ongoing risk education, including following customer authentication procedures. Report privacy breaches and complete assigned risk training on time, ensuring staff compliance with risk policies and procedures. Assist in the daily, weekly, and monthly assessment of AMG/IMCC risk avoidance, escalating concerns to appropriate areas or vendor partners when necessary. Participate in site projects as a subject matter expert for service enhancements, lead continuous improvement activities, and provide management with suggestions for process improvements. Required Qualifications, Skills and Capabilities B.Tech, MBA, BCom graduates will also be considered Excellent written communication skills Prioritization and time management skills Ability to effectively communicate across all levels of leadership Proficient in MS Office. Ability to work within a team Ability to maintain confidentiality, ability to Multi task. Preferred Qualifications, Skills and Capabilities Preferably candidates with technical qualification/skills Preferable SQL or AWS cloud practitioner or ITIL certified. Prior Level 1 incident management experience is preferable.
