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Training Specialist, Last Mile Training

5 - 9 years

7 - 11 Lacs

Patna

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Interpersonal skills operational support Data management MS Word Customer service Powerpoint Project handling Performance improvement Process compliance Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job summary Training Specialist At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity Trainer Best Behavior 1Listening to associates and be supportive to managers. 2Answering requests and always gets back to people. 3Lead by example, doing what we say and act how we say. 4Must be approachable. 5Must exhibit the best behavior while at work. 6Always be up to date with the latest techniques, tools, and processes. 7Be right, honest, and be willing to accept mistakes. 8Be willing to push their limits and accept more responsibilities. 9Drive in quality & learning related metrics 10Conducting chime sessions & class room training sessions to the stake holders 1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holders A day in the life Track the day to day business metrics and plan to visit the mapped stations for metric improvement Daily Reportings and progress updates Involve and engage well with mapped LA/LGs for daily L&D activities Role requirements: Experience in customer service and handling projects will be an added advantage. Should be able to translate and add voice over for the given content in regional languages. Provide support to existing data management through analysis and accurate reports. Capability to present intricate information to a variety of audiences. Proficient in MS Word, excel & PowerPoint Graduate in any field. Excellent organization & interpersonal skills. Person should be flexible working on weekends (in case of business requirement) Role requirements: Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role

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Amazon
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Software Development

Seattle WA

10001 Employees

6322 Jobs

    Key People

  • Andy Jassy

    President & CEO

  • Brian Olsavsky

    Senior Vice President and CFO

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