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Training Specialist I, GAR Academy

Training Specialist I, GAR Academy

Amazon

1 - 6 years

7 - 8 Lacs

Hyderabad

Posted:3 hours ago| Platform:

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Skills Required

Training delivery Employee development Financial operations Corporate finance Budgeting Oracle Continuous improvement Forecasting Accounts receivable SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amazon Finance Operations Accounts Receivable is looking for a Training Specialist. If you are a professional who thrives in a dynamic, ever-changing environment with experience in training delivery and management, we want to speak with you!
The Training Specialist will be responsible for training delivery of approved training content, quality and coordination for all new hire, refresher, and launch trainings. Deliver our blended learning (instructor led training both in-class and virtual, and eLearning) classes and programs for new hires, new skills (cross-training), continuing education, and refreshers as necessary for global associates. Develop and implement market/site specific training programs that align with the global training program, including employee on boarding and ongoing training programs Plan, coordinate and deliver programs to enhance the knowledge and skills of GAR employees in the site and channel assigned, including email handling, call handling, customer handling, and account handling skills for the respective Channel/Site Work with local management and global leads to identify training needs and implement mechanisms to continuously assesses employee s needs for training Support and coach operations managers with training techniques for ongoing employee development Conduct timely one-on-ones with each member of the team, which includes call / email reviews, live monitoring, and role playing Conduct call practice and calibrations for target audience, and providing feedback on mock calls/role plays on case studies and difficult customer scenarios, including call listening and comprehension on use cases identified from time to time Train new hires and monitor calls/emails in a supported environment there by providing feedback, conducting refreshers, and discussing difficult scenarios for communication enhancement and certifying them to handle account portfolios independently 1+ years of finance experience 2+ years of Accounts Receivable or Account Payable experience 2+ years of applying key financial performance indicators (KPIs) to analyses experience Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills Experience using data to influence business decisions Experience in corporate finance including budgeting/planning, forecasting and reporting 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience Experience in TM1, Data Warehouse and SQL

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Training Specialist I, GAR Academy