Training & Quality Lead Opening Offsore OB Voice Process

iMarque Solutions (P) Ltd is looking For Trainer & Quality (T&Q)Offsore OB Voice Process to join our dynamic tam and embark on a rewarding career Journey

Hurry Up!!!

Fluency in English & Hindi Language Is Must!!!Grab The Opportunity!!! Immediate Joiners Preferred!!!

Job Details:

• Developing and delivering training programs and materials for employees and end-users on the specific business process or operation
• Conducting training needs assessments to identify skill gaps and training requirements
• Providing feedback and coaching to trainees to improve their performance
• Evaluating the effectiveness of the training programs and making necessary improvements
• Collaborating with stakeholders to identify business requirements and process improvement opportunities
• Conducting train-the-trainer sessions to ensure consistency in the training programs
• Good communication, interpersonal, and training skills
• Proficiency in MS Office applications and basic knowledge of learning management systems and e-learning tools

Key responsibilities include:

• A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards
• Key responsibilities include:1
• Developing and implementing quality control procedures2
• Analyzing data to identify trends and areas for improvement3
• Collaborating with cross-functional teams to resolve quality issues4
• Documenting and communicating test results to stakeholders5
• Participating in continuous improvement initiatives
• Requirements for this role include a strong attention to detail, experience with quality control methodologies, and excellent analytical and problem-solving skills

Role & responsibilities:

Excellent customer handling, team handling, Resolving issues & end to end support through calls and chatPreferred candidate profile - Excellent communication and understanding skillsFluency in Hindi / English Language is Must have skill

Perks and benefits:

Gross Salary + PF + ESIC + Health Benefit +Incentives

Apply Now!!!