Training Manager

As a Training Manager at a luxury fashion house in Mumbai, India, your role is crucial in leading the learning and development agenda to ensure that all retail teams deliver an elevated, world-class client experience. Your deep understanding of luxury service standards, strong fashion sensibility, and ability to design and implement training programs will play a key role in enhancing brand knowledge, selling skills, and retail excellence. Key Responsibilities: - Design and deliver comprehensive training programs for retail staff including onboarding, product knowledge, visual merchandising, grooming, and luxury service etiquette. - Create brand-aligned learning modules focused on storytelling, clienteling, and elevated selling techniques. - Conduct seasonal collections training in collaboration with design and merchandising teams. - Organize leadership development workshops for Store Managers and Assistant Managers. Ensure uniform luxury service standards across all stores and points of sale. Train teams on CRM, clienteling tools, after-sales service, and customer experience protocols. Evaluate in-store service quality through audits, mystery shopping feedback, and store visits. Assess training needs through surveys, store performance metrics, and discussions with retail leadership. Track improvements in KPIs such as conversion rate, basket size, client retention, and service ratings post-training. Maintain training dashboards, attendance, assessments, and certification records. Develop high-quality training content: manuals, videos, e-learning modules, quick guides, and product briefs. Partner with marketing and product teams to create compelling brand storytelling and luxury communication guidelines. Implement digital learning solutions and microlearning formats for continuous skill development. Work closely with HR, Retail Operations, VM, Merchandising, and Marketing teams to align training with business goals. Support new store openings with tailored pre-opening training plans. Liaise with global/regional L&D counterparts (if applicable) to adapt global training frameworks. Qualifications Required: - Bachelor's degree in Fashion Management, Luxury Management, Retail Management, or related field. - 5-8 years of experience in retail training, preferably in luxury fashion, premium lifestyle, or high-end hospitality. - Experience training front-line teams in clienteling, selling skills, and service excellence. In this role, your commitment to elevating customer experience to luxury standards, along with your ability to inspire people, attention to detail, and passion for fashion and craftsmanship will be key to your success.,