Training Facilitator

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. The advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, family offices, foundations, endowments, and corporations with their employees. The consumer business offers digital solutions for customers to better spend, borrow, invest, and save. The growth in Wealth Management is driven by a relentless focus on people, clients, customers, leading-edge technology, data, and design. Operations at Goldman Sachs is a dynamic, multi-faceted function that partners with all parts of the firm to provide banking, securities, and asset management services globally. Operations also provides essential risk management and controls to preserve and enhance the firm's assets and reputation. It is Operations that develops and manages the processes and controls enabling business flow for new products and trades executed. The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with over 150 years of experience. Marcus serves millions of customers with innovative design, data, engineering, and core capabilities, offering powerful tools and products grounded in value, transparency, and simplicity. As a facilitator at Marcus Call Center, you will conduct instructor-led training designed by Instructional Designers, optimize training processes, utilize different learning techniques, support participation, manage disruptive behavior, handle class rosters and completions reports in the learning management system, plan and schedule learning programs, and create break out groups. **Job Summary & Responsibilities:** - Facilitate instructor-led training - Propose suggestions to optimize training processes - Use various learning techniques to help learners grasp material - Support and encourage participation - Manage disruptive behavior - Handle class rosters and completions reports in the LMS - Plan, schedule, and calendarize learning programs - Create break out groups **Basic Qualifications:** - Excellent communication skills - Ability to convey financial services material effectively - Critical and creative thinking skills - Ability to prioritize and manage multiple deadlines **Preferred Qualifications:** - 2+ years of facilitation and instructional design experience - Experience with LMS - Prior experience in Call Center and FinTech Services Goldman Sachs commits its people, capital, and ideas to help clients, shareholders, and communities grow. The firm fosters diversity, inclusion, professional, and personal growth through training, development opportunities, firmwide networks, benefits, wellness programs, and mindfulness initiatives. Reasonable accommodations are provided for candidates with special needs or disabilities during the recruiting process. Learn more at GS.com/careers.,