Posted:5 days ago|
Platform:
On-site
Full Time
Role: Head Training & Development
Industry: IT Services & Consulting
Department: Teaching & TrainingEmployment Type: Full-Time, PermanentCategory: Corporate Training
Work Shift
Flexible across multiple time zones
Note: No graveyard/night shifts required
Qualifications
A Bachelor's degree in any discipline
Experience Requirements
Total Experience: 5 to 8 years
BPO Industry: Minimum 4 years of experience
Training/Teaching English as a Foreign Language: At least 2 years required
Relevant Sector Experience: Education sector and language training preferred
Key Skills & Competencies
Language Proficiency: CEFR Level C1 or equivalent
Communication: Exceptional spoken English skills
People & Project Management: Strong interpersonal, stakeholder, and project coordination abilities
Tools Proficiency: Advanced skills in Microsoft Excel and PowerPoint
Facilitation & Delivery: Skilled in delivering engaging and effective training sessions
Negotiation & Conflict Resolution: Demonstrated strength in resolving conflicts and negotiating with diverse teams
Independent Contributor: Must be capable of leading initiatives without direct supervision
Content Management: Mandatory experience in managing and curating training content
Key Responsibilities
Design and deliver targeted communication skills training for new hires and existing employees
Identify skill gaps and provide coaching, mentoring, and tailored training to improve performance
Track progress through assessments, feedback tools, and managerial discussions to ensure desired learning outcomes
Maintain training quality standards and align content with organizational goals
Liaise with internal stakeholders to gather training requirements and communicate program updates
Conduct regular training needs analysis to assess departmental and individual development opportunities
Structure training materials to accommodate varied learning styles and meet specific learning objectives
Drive participation during sessions through dynamic facilitation and adaptive delivery methods
Stay informed on emerging trends and best practices in Learning & Development
Collaborate cross-functionally to support process improvements and training effectiveness
Shine.com Hiring For Wipro
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