Shine.com Hiring For Wipro

Role: Head Training & Development Industry: IT Services & Consulting Department: Teaching & Training Employment Type: Full-Time, Permanent Category: Corporate Training Work Shift Flexible across multiple time zones Note: No graveyard/night shifts required Qualifications A Bachelor's degree in any discipline Experience Requirements Total Experience: 5 to 8 years BPO Industry: Minimum 4 years of experience Training/Teaching English as a Foreign Language: At least 2 years required Relevant Sector Experience: Education sector and language training preferred Key Skills & Competencies Language Proficiency: CEFR Level C1 or equivalent Communication: Exceptional spoken English skills People & Project Management: Strong interpersonal, stakeholder, and project coordination abilities Tools Proficiency: Advanced skills in Microsoft Excel and PowerPoint Facilitation & Delivery: Skilled in delivering engaging and effective training sessions Negotiation & Conflict Resolution: Demonstrated strength in resolving conflicts and negotiating with diverse teams Independent Contributor: Must be capable of leading initiatives without direct supervision Content Management: Mandatory experience in managing and curating training content Key Responsibilities Design and deliver targeted communication skills training for new hires and existing employees Identify skill gaps and provide coaching, mentoring, and tailored training to improve performance Track progress through assessments, feedback tools, and managerial discussions to ensure desired learning outcomes Maintain training quality standards and align content with organizational goals Liaise with internal stakeholders to gather training requirements and communicate program updates Conduct regular training needs analysis to assess departmental and individual development opportunities Structure training materials to accommodate varied learning styles and meet specific learning objectives Drive participation during sessions through dynamic facilitation and adaptive delivery methods Stay informed on emerging trends and best practices in Learning & Development Collaborate cross-functionally to support process improvements and training effectiveness