Trainer

Job Summary: Trainer - Healthcare & Voice and Accent

We are seeking an experienced Trainer with a specialization in healthcare processes and voice & accent training. The ideal candidate will have minimum 18-24 months of experience in developing and delivering training programs for professionals in the US healthcare domain, with a strong focus on voice and accent enhancement. This role requires excellent communication skills, the ability to design and implement effective training modules, and a passion for fostering professional growth.

The candidate must be proactive, detail-oriented, and capable of delivering training aligned with organizational goals. Willingness to work night shifts is essential.

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  Design and deliver training programs for voice, accent, and healthcare-related processes, tailored to meet the specific needs of the US healthcare system.

• Assess and analyze the training needs of new hires and existing employees to ensure effective knowledge transfer and skill enhancement.

• Coach employees on voice modulation, neutral accent, grammar, and effective communication techniques.

• Train employees on HIPAA compliance and healthcare-related guidelines to maintain regulatory standards.

• Conduct role-playing sessions, mock calls, and assessments to evaluate trainees' readiness and identify areas for improvement.

• Provide constructive feedback and actionable recommendations to improve performance.

• Collaborate with stakeholders to update training materials, ensuring alignment with industry trends and organizational objectives.

• Maintain training records, performance metrics, and evaluation reports for all trainees.

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  3+ years of training experience, specifically in healthcare processes and voice & accent training.

• Strong expertise in outbound/inbound voice processes within the US healthcare sector.

• Excellent verbal and written communication skills, with an emphasis on grammar, pronunciation, and clarity.

• In-depth knowledge of medical terminologies, healthcare processes, and HIPAA regulations.

• Proven ability to design and implement effective training modules and conduct evaluations.

• Strong interpersonal skills, with the ability to motivate and mentor trainees.

• Proficiency in using CRM software, call center tools, and training platforms.

• Ability to work in a fast-paced environment and adapt to night shifts.

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Educational Qualification

• Bachelor’s degree in any field (preferred: Communication, Healthcare Administration, or related fields).

• Employee Performance Incentives and Prizes
• Frequent Employee events, games, parties, and all-around fun in the workplace
• Healthcare Benefits
• Paid Training
• Opportunity to grow with ResultsCX if that’s “Your Greater”