Trainer

Job Description We are seeking an experienced and proactive Trainer to deliver engaging and impactful training for our International Voice Process team. The Trainer will onboard, coach, and upskill Customer Support Executives handling queries from Australian customers related to hotel and home bookings. This role plays a critical part in ensuring high service standards and team readiness for voice and email support operations. Key Responsibilities Design and deliver training modules for new hires and existing team members in voice and email communication. Conduct mock calls, role-plays, and assessments to build confidence and customer handling skills. Provide product knowledge, process updates, and soft skills training tailored to Australian customer expectations. Assess and evaluate trainees through tests, live call monitoring, and feedback sessions. Work closely with operations and quality teams to identify skill gaps and create improvement plans. Maintain training documentation, feedback records, and training MIS. Support calibration sessions and quality alignment with stakeholders. Be available to conduct training in line with UK/US or Australian shifts. Requirements Excellent English communication skills (spoken and written) with a neutral/accent-adapted delivery. Prior experience in training for international voice processes (preferably UK/US or Australian). Strong facilitation, coaching, and presentation skills. Patient, energetic, and empathetic training style with a customer-centric approach. Good problem-solving and analytical skills to identify learning needs and outcomes. Must have a personal laptop for virtual training support. Proficiency in MS Office (Word, Excel, PowerPoint) and email handling. Comfortable with rotational shifts and fast-paced environments. Education & Experience Graduate in any discipline (mandatory). 2 - 5 years of total experience with at least 12 years in a training role for voice-based international customer support. Familiarity with CRM platforms and customer support systems is an added advantage. What We Offer Competitive salary with performance-linked incentives. Professional development and career growth opportunities. Exposure to global service culture and collaborative work environment. Comprehensive onboarding and continuous learning programs. How to Apply Interested candidates can share their resume and details in the following format to: adarsh.anand@oyorooms.com or share over the whatsapp 9608723030 Name CV – (Attach) Current Location – Work Experience – Current CTC – Notice Period – Salary Expectations – Voice Note - Intro and work ex Own Laptop – Yes/No Willing to Work in Rotational Shifts – Yes/No