Trainer - eCommerce - Howrah - Fusion

Fusion CX

1 - 2 years

0 - 4 Lacs

howrah west bengal india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

telecom bpo action plan service industry e-commerce

Work Mode

On-site

Job Type

Full Time

Job Description

Conduct comprehensive training programs from start to finish for new and existing CSRs.
Deliver engaging classroom and blended training sessions that add value to learners.
Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor.
Design and prepare training materials that effectively convey key concepts.
Generate insightful training reports to monitor progress and areas for improvement.
Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training).
Respond to and resolve operational issues as they arise during interactions with Operations.
Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions.
Provide necessary floor support as per process requirements.
Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions.
Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah.

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