Trainer - Call Center

2 - 4 years

2 - 3 Lacs

Posted:None| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Monitor and evaluate voice interactions for quality assurance.
  • identify process gaps and provide actionable feedback to agents.
  • Maintain audit records and prepare quality reports.
  • Collaborate with training and operations teams to improve service quality.
  • Ensure adherence to company standards and compliance guidelines.
  • Conduct calibration sessions to align with quality parameters.

Preferred candidate profile

  • Minimum 1 year of experience as a quality analyst on papers.
  • Proficient in MS Office.
  • Excellent analytical and listening skills.

Walk-in -- Monday to Saturday (10 am to 6pm)

Contact person and details:

Balaji.A

8807755992

(Directly whatsapp Your Resume with subject as Position you Looking for )

Venue and location

IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) AMAR SYNERGY Block, 4TH Floor, Sadhu Vaswani Chowk, Near Vijay sales Depo, Agarkar Nagar, Pune, Maharashtra 411001

Email: Balaji.a@imarque.co.in

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Imarque Solutions logo
Imarque Solutions

Information Technology and Services

San Francisco

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