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Jobs in bengaluru
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Aster Medcity
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Trainee.Guest Relations

Trainee.Guest Relations

0 - 2 years

|

8 - 11 Lacs

bengaluru karnataka india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

training guest engagement active listening empathy front desk operations reservation systems

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Participate in a structured training program covering organizational policies, procedures, and service standards
Learn to engage with guests in a courteous, friendly, and professional manner
Practice active listening and empathy when addressing guest needs and concerns
Assist with front desk operations including guest check-in, check-out, and registration
Familiarize yourself with the property's reservation systems and procedures
Learn to handle guest inquiries, requests, and complaints while providing appropriate solutions
Participate in room inspections to ensure quality and cleanliness standards are met
Report identified issues to the appropriate departments for timely resolution
Provide guests with information about property amenities, services, local attractions, and dining options
Work under the guidance of senior staff to resolve guest issues and strive to exceed guest expectations

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