Trainee Technical Support Representative

Trainee Technical Support Representative

Job Location - Hyderabad

Role Type - Contract (3 months to start with extension depends on Business requirement and Performance)

What you'll be doing:

• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
• Queries can be of a technical & non-technical nature.
• Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
• Explain and guide customers through product features and functionalities.
• Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
• Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

What we're looking for:

• Candidates with

  international customer support experience in email and chat preferred

  .
• Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
• Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
• Stay focused on the quality by ensuring consistency and adherence to high standards.

• Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs

  .

Must have:

• Candidate must have their

  own computer with Windows 8.1 or above

  .
• Mandatory

  hi-speed broadband connection

  .

• UPS/power backup solution

  if possible.

• Outstation candidates should be willing to relocate to Hyderabad when work from office resumes

  .

Mandatory Skills

• Proficient with English and have good written & verbal communication skills.
• Flexibility & availability for rotational shifts and week offs to cover hours of operations.
• Must possess logical, reasoning, and problem-solving skills.

Preferred Skills

• Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
• Experience in handling international customers via email and chat.

Good to have

• Proven customer support experience in Chat & Email process is preferred.
• Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.