Trainee-Customer Support

Role & responsibilities

1. Customer Support:

Handle and resolve customer queries, issues, and complaints efficiently via Calls & Chat.

Provide accurate and timely information about products or services.

2. Problem Solving:

Identify customer needs and provide solutions or escalate issues to the appropriate team when necessary.

3. Communication:

Maintain a friendly and professional tone while communicating with customers.

Ensure clarity and coherence in written responses.

4. Data Management:

Record and update customer information and chat logs accurately.

Maintain confidentiality of customer data as per company policies.

5. Sales Targets:

Meet defined performance benchmarks, including response time, Sales Target and customer satisfaction.

Identify opportunities to upsell or cross-sell additional products/services.

6. Team Collaboration:

Work closely with the Outlet team to address customer concerns.

Share feedback and suggestions to improve processes and services.

Customer Interaction:

Build rapport and establish trust to understand customer needs and preferences.

Product Knowledge:

Communicate product benefits, features, and promotions effectively to customers.

Lead Management:

Generate and follow up on leads through cold calling, referrals, or inbound inquiries.

Maintain an updated database of leads and prospects in the CRM system.

Problem Solving:

Address customer queries or concerns regarding products, pricing, or processes.

Offer solutions to overcome customer objections and close sales.

Reporting:

Provide regular updates on sales performance and market feedback.

Analyze and share insights to improve sales strategies and processes.

Preferred candidate profile

We are looking for multilingual candidate able to speak Tamil,Telugu,English+Kannada.

Immediate Joiner

Should have own laptop +Wifi

Priyanka.s@stancosolutions.com