Trainee - Customer Support

Role Overview: You will be responsible for communicating with current and potential customers via call, email, and online chat (both inbound and outbound). Your main focus will be handling complaints, developing strategies to improve the overall customer experience, troubleshooting technical problems, processing orders and transactions, and providing information about the company's products or services. Additionally, you will be involved in developing and documenting knowledge into helpful content. Key Responsibilities: - Handle complaints and develop strategies to enhance customer experience and foster loyalty - Troubleshoot technical problems - Process orders and transactions - Answer questions about the company's products or services - Develop and document knowledge into helpful content Qualification Required: - Must have an undergraduate engineering degree in Mechanical, Automobile, or Electronics, graduating in 2023 or 2024 - Prior experience working in call centers or multinational companies as a customer service agent - Proficiency in basic computer applications such as Microsoft Windows, Word, and Excel - Excellent verbal and written communication skills - Ability to remain calm and composed in a fast-paced, high-pressure environment - Good empathy and listening skills to de-escalate situations and identify underlying issues - Ability to stand or sit for extended periods of time, including overtime - Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems Role Overview: You will be responsible for communicating with current and potential customers via call, email, and online chat (both inbound and outbound). Your main focus will be handling complaints, developing strategies to improve the overall customer experience, troubleshooting technical problems, processing orders and transactions, and providing information about the company's products or services. Additionally, you will be involved in developing and documenting knowledge into helpful content. Key Responsibilities: - Handle complaints and develop strategies to enhance customer experience and foster loyalty - Troubleshoot technical problems - Process orders and transactions - Answer questions about the company's products or services - Develop and document knowledge into helpful content Qualification Required: - Must have an undergraduate engineering degree in Mechanical, Automobile, or Electronics, graduating in 2023 or 2024 - Prior experience working in call centers or multinational companies as a customer service agent - Proficiency in basic computer applications such as Microsoft Windows, Word, and Excel - Excellent verbal and written communication skills - Ability to remain calm and composed in a fast-paced, high-pressure environment - Good empathy and listening skills to de-escalate situations and identify underlying issues - Ability to stand or sit for extended periods of time, including overtime - Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems