Trainee - Customer Success

Designation: Trainee - Customer Success

Department: Customer Success

Duration: 6 Months + PPO based on performance

Educational Qualification: B Tech / BSc.IT / BE (Computer Science)

Location: Pune (Work from office)

About Kylas:

Kylas is a growth engine with a Sales CRM at its core. It has been designed to cater to growing businesses across industries/ verticals. Kylas Sales CRM is our 1st step in setting up a unique technology ecosystem to help businesses worldwide. We have created an aggressive growth plan for the organization where we expand our product offerings and geographical reach to cover international markets in the coming months.If you are someone who wants to be a part of this growth story and make a mark in the SaaS industry, apply right away!

Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Develop service procedures, policies, and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor, and develop customer service agents focused on solving client's problems
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets

Requirements:

• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases, and tools
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Floor Management knowledge to handle teams providing customer service.

Job Types: Full-time, Permanent, Internship
Contract length: 6 months

Pay: From ₹10,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person