Designation: Trainee - Customer Success Department: Customer Success Duration: 6 Months + PPO based on performance Educational Qualification: B Tech / BSc.IT / BE (Computer Science) Location: Pune (Work from office) About Kylas: Kylas is a growth engine with a Sales CRM at its core. It has been designed to cater to growing businesses across industries/ verticals. Kylas Sales CRM is our 1st step in setting up a unique technology ecosystem to help businesses worldwide. We have created an aggressive growth plan for the organization where we expand our product offerings and geographical reach to cover international markets in the coming months.If you are someone who wants to be a part of this growth story and make a mark in the SaaS industry, apply right away! Responsibilities: Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Develop service procedures, policies, and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor, and develop customer service agents focused on solving client's problems Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Requirements: Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases, and tools Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Floor Management knowledge to handle teams providing customer service. Job Types: Full-time, Permanent, Internship Contract length: 6 months Pay: From ₹10,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Title: Executive - Brand Marketing & Social Media Experience: 1-2 years Location: Pune (On-Site) About BeyondWalls: BeyondWalls is a cutting-edge PropTech platform transforming the home-buying journey with a tech-driven, transparent ecosystem. We seamlessly connect real estate developers and channel partners (brokers), offering end-to-end support to home seekers—from discovery to post-purchase. BeyondWalls currently lists several actively selling Pune projects , such as VCC Vantage 9, Little Earth, and Malpani Cereza. They also support upcoming launch campaigns through their channel partner network, offering early access to information and leads. Why BeyondWalls? At BeyondWalls , we're not just building a PropTech platform - we're shaping the future of real estate in India. We combine deep industry insight with cutting-edge technology to streamline and elevate the home-buying experience. Role Overview: We’re looking for a brand-savvy social media executive who’s passionate about storytelling, digital trends, and community engagement. This is an exciting opportunity to work at the intersection of brand marketing and social media , helping shape and amplify BeyondWalls’ voice across platforms. You will drive brand visibility, strengthen digital presence, and engage meaningfully with our audiences across Facebook, Instagram, LinkedIn, YouTube, Twitter, Pinterest, and more. Key Responsibilities: Brand & Content Strategy Ideate and execute brand-aligned, platform-specific social media strategies. Collaborate with the creative and copy teams to develop and execute a content calendar across multiple platforms. Content creation, on-site shoots, interest in video/production, camera handling etc. Ensure all communication aligns with brand tone, messaging, and identity. Stay on top of industry trends to ensure brand messaging is fresh, relevant, and engaging. Manage monthly social media calendars for assigned real estate clients, ensuring timely and brand-consistent content delivery. Campaigns & Engagement Plan and implement digital campaigns to support brand, and business goals. Monitor campaign performance, analyze metrics, and continuously optimize content and strategy. Identify opportunities for viral content, influencer engagement, and user-generated content (UGC) . Community Management Actively manage and grow the social media community by interacting with followers, responding to comments/messages, and addressing concerns in a timely manner. Build relationships with relevant industry voices and stakeholders to boost brand reach. Monitor brand sentiment, flag potential threats or PR risks, and provide timely updates to internal teams. Analytics & Reporting Track performance of social content and campaigns using analytics tools. Deliver regular reports and dashboards with actionable insights and learnings. Use performance data to refine strategy and improve ROI across platforms. Collaboration & Coordination Work closely with Design, Development, Product, and Sales teams to ensure social media supports broader business objectives. Help manage junior team members or external agency partners (if applicable) to meet campaign deadlines and deliverables. What We’re Looking For: 1–2 years of hands-on experience in social media marketing and/or brand communications , preferably at a digital or creative agency. Proven ability to ideate and implement content for Facebook, Instagram, LinkedIn, YouTube, and emerging platforms. Strong grasp of digital marketing fundamentals , consumer behavior, and content optimization. Creative thinker with a sharp eye for design, messaging, and timing. Excellent communication skills (written and verbal). Passion for branding, marketing trends, and building digital communities. Proficiency in analytics tools (Meta Suite, LinkedIn Insights, Ads Manager, Campaign Manager, etc.) Proficiency in design & AI tools (Canva, Ideogram, ChatGPT, Gemini, etc.) is a plus. Interest in video production, on-site shoots, camera handling is a plus. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Health insurance Ability to commute/relocate: Mahalunge Ingale, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your current salary (monthly)? What is your expected salary (monthly)? What is your notice period? Experience: Social media marketing: 1 year (Preferred) Work Location: In person