Position: Customer Success Trainee (Renewal & Retention) Location: Pune Training Duration: 6 Months + PPO About Kylas: Kylas is a fast-growing Sales CRM company revolutionizing the way businesses manage their sales processes. Our platform is designed for businesses across industries and verticals, and we are expanding rapidly, both in product offerings and international reach. If you’re looking to be part of an exciting growth story in the SaaS industry, this is your chance to make an impact. Responsibilities: ● Connect with clients regularly to ensure their satisfaction and identify opportunities for renewal. ● Track and analyze customer feedback to assess satisfaction levels and uncover areas for improvement. ● Collaborate with cross-functional teams to address customer concerns and meet their needs effectively. ● Assist in maintaining and nurturing long-term relationships with existing clients to ensure retention and renewals. ● Prepare and maintain detailed reports on customer success metrics, renewals, and retention activities. Requirements: ● Strong communication skills with a passion for customer success. ● Ability to track and analyze customer feedback to improve customer experience. ● A team player who can collaborate across various departments. ● Organized with strong attention to detail. ● Proactive attitude toward problem-solving and managing customer relationships. ● Experience with preparing and maintaining reports is a plus. Show more Show less

Department: Sales (Inside Sales) Designation: Sr. Associate Location: Pune (On - site) About Kylas: Kylas is a growth engine with a Sales CRM at its core. Kylas CRM is a SaaS based product which helps companies streamline their sales efforts, improve customer relationships, and drive growth. It is a CRM of lead management and workflow automation. It is a fast-growing CRM with 4th Ranked in India within 2 years of commercial launch. Roles & Responsibilities: • Identify and reach out to potential clients through various channels including phone, email, and social media to generate new business opportunities. • Conduct product demonstrations and presentations to prospective clients, addressing their needs and showcasing how Kylas.io solutions can add value. • Manage and track sales leads, opportunities, and accounts using our CRM system, ensuring accurate and up-to-date information. • Build and maintain strong relationships with existing and potential clients, providing exceptional customer service and support throughout the sales process. • Stay informed about industry trends, customer needs, and competitive landscape to effectively position our products and services. • Prepare and present sales reports, forecasts, and updates to the sales manager, highlighting key metrics and progress toward targets. • Work closely with other team members, including marketing and customer support, to ensure a cohesive approach to sales and customer engagement. Qualification & Skill Set: • Bachelor’s degree in technology, business, Marketing, or Engineering (preferred). • Strong verbal and written communication, negotiation, and presentation skills. • Ability to engage with clients and influence decision-making. • Proficiency in Microsoft Office Suite. • Experience with CRM systems (experience with Kylas Sales CRM is a plus) • Self-motivated, results-oriented, and able to thrive in a fast-paced, target-driven environment. • Strong organizational skills and attention to detail.

Location: Pune (On-Site) Experience: 2+ years About Kylas: Kylas is a rapidly growing SaaS-based company offering a cutting-edge Sales CRM solution. Our product helps businesses streamline their sales processes , enhance customer relationships, and drive revenue growth. Focused on lead management and workflow automation , Kylas has quickly become a leader in the Sales CRM space, ranking 4th in India within just two years of its commercial launch. We are looking for a passionate Product Analyst to join our team and drive product enhancements for our Sales CRM, ensuring it meets the evolving needs of businesses across industries. Key Responsibilities: User Research & Product Insights: Conduct user research (surveys, interviews, usability tests) specifically for sales teams to understand pain points and needs related to CRM functionality, sales workflows, and customer management.Gather qualitative and quantitative insights to drive product improvements that enhance the sales experience.Analyze user feedback and market trends in the CRM space to inform strategic product decisions.Build a deep understanding of the customer journey for sales teams, from lead acquisition to deal closure, and use this knowledge to improve the CRM product.In Depth competitive analysis and understanding the role of AI in sales and new age CRM use cases. How to adopt and transition to Native AI CRM. Product Development & UX Collaboration: Collaborate with Product Managers, UX/UI Designers, and Engineers to define user stories and acceptance criteria for new CRM features that support sales team workflows.Work closely with the UX/UI team to ensure the CRM interface is user-friendly , intuitive, and tailored to the needs of sales professionals.Participate in wireframing, prototyping, and other design discussions to improve the CRM experience for sales teams and customers. Data-Driven Performance Analysis: Track key performance metrics for the Kylas Sales CRM, including sales team engagement, lead conversion, retention rates, and feature adoption.Develop and maintain dashboards that provide insights into sales performance and CRM usage, helping stakeholders monitor and act on product performance.Analyze A/B test results and user behavior data to identify opportunities for CRM feature optimization, ensuring the product is aligned with sales team needs and market demands. Stakeholder Collaboration & Communication: Collaborate with cross-functional teams (product, engineering, sales, and marketing) to ensure the CRM product roadmap reflects the needs of sales teams and is aligned with broader company goals.Communicate findings, research insights, and data-driven recommendations effectively to key stakeholders in a clear and actionable manner.Assist in prioritizing the product backlog by balancing user needs, technical constraints, and business objectives. Market Research & Process Improvement: Stay up-to-date with trends in Sales CRM solutions, sales automation technologies, and competitor offerings to keep Kylas ahead of the curve.Contribute to A/B testing and experimentation efforts aimed at optimizing CRM features and improving the sales user experience .Support new feature launches by providing research-backed recommendations and ensuring the product meets the evolving needs of sales teams. Qualifications & Skills:Education: Bachelor’s degree in Computer Science, UX Design, or a related field. Experience: Hands-on experience with sales teams , CRM systems , or sales-related product development is a plus. Technical Skills: Strong proficiency in data analysis tools such as SQL , Excel , Google Analytics , or similar tools.Experience with survey tools (e.g., Typeform , Google Forms ) and user research platforms.Familiarity with wireframing and prototyping tools like Figma , Sketch , or Adobe XD .Familiarity with product management tools like JIRA , Confluence , or similar tools is a plus. Soft Skills: Strong analytical mindset with the ability to interpret sales data, user feedback, and performance metrics to drive product decisions.Excellent communication skills with the ability to translate complex data into clear, actionable insights for sales, product, and leadership teams.Ability to thrive in a fast-paced, collaborative environment, working with cross-functional teams to meet goals.A passion for enhancing the sales process and optimizing CRM features for maximum productivity and user satisfaction. Preferred Qualifications: Experience with A/B testing , sales process optimization , and experimentation strategies in a CRM context.Familiarity with Agile development processes and working in Agile teams.Understanding of sales workflows and automation features within CRM product Job Type: Full-time Pay: ₹1,500,000.00 - ₹1,700,000.00 per year Schedule: Day shift Monday to Friday Application Question(s): Have you completed your graduation in Computer or IT? What is your current CTC? What is your expected CTC? Will you comfortable relocating to Pune? Education: Bachelor's (Preferred) Experience: Product management: 2 years (Required) Location: Pune, Maharashtra (Required)