Trade Finance Operations Professional – Documentary Product processing

Responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations.

Responsibilities

I. Ensure that the Control framework for the activities under his scope is adequate and in line with the Group and CIB policies and guidelines

Manage operational risk, and ensure accurate reporting of operational risk incidents

- maintain safe operational risk environment and work closely with OPC on all identified areas of risk and agreed corrective action plans.

- ensure timely, accurate and exhaustive reporting of incidents. Posterior analysis and action plan in order to improve the existing processes.

- address recommendations from Internal Audit, Regulators and external auditors within agreed deadline.

Ensure that controls defined in the control plan are properly performed for the activities in scope;

Maintain an adequate and updated level of Procedures for the activity under his scope.

Ensure that all awareness and eLearning program are completed in due time in the activity in scope

• Manage and ensure optimized processing of operations, in a secured environment.
• ensure a high level of service quality and security of the production for the activity in scope
• meet deadlines for the processing of operations, and the corresponding operational reporting
• propose practical solutions to improve the quality and security of all operational tasks as an ongoing mode, identify (and implement) possible improvements in the production processes
• respond to key customer queries that are escalated; handle customer complaints and implement corrective actions.
• implement best practices from other Middle-Offices
• propose local best practices to branches, to detect improvement possibilities and implement them, to harmonize the processes across branches.
• manage flows and stocks: analyse the monthly result of workload estimation and monitor overstaffing /understaffing.
• manage complex situations: guide staff in the processing of unusual / complex product/scenarios,
• liaise with Back-Office / Business / F&C/ IT for quick resolution of abnormal issues,
• report incidents / errors / issues and report to the management or to IT.

4. Evaluation criteria & Key Performance Indicators (KPI)

Category

Description

Criteria

Major Incident & Fraud

Inspection General & Internal Audit

Regulatory & External Audit

Operational Permanent Control

Procedure, policies and deadline

No tolerance. Achievement = zero cost

Missions ratings must be above MS (= GS or S)

No overdue recommendation

No negative High Risk remarks / observation

No Overdue recommendation

Rating must be above 90 %, corrective actions must be addressed in a timely manner

Full adherence & compliance to procedure.

Review/maintain procedures up to date

Analysis # and nature of incidents logged in Forecast

Based on IG report (# and nature of recos)

# of Overdue reco

Based on report

# of Overdue reco

AP mission report / finding report

Based on case by case /

Procedure equipment rate

• Bachelors degree in Finance, Business Administration, or a related field. A masters degree or professional certifications in trade finance are a plus. Professional certifications in trade finance (e.g., CDCS, CSDG) would be an added advantage
• 5-7 years of experience in trade finance, with a focus on document checking and compliance.Strong analytical skills and attention to detail.Good understanding of regulatory requirements and trade finance documentation standards.
• Effective communication and interpersonal skills.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop others & improve their skills

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years