TP Bangalore is Hiring For Logistic Customer Support

1 - 2 years

3 - 4 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Profile

Job

1. To coordinate transportation daily activities for end to end deliveries pickup, in-transit and delivery at service center / Wire house

2. To monitor shipments and ensure they are delivered on-time as per SLA

3. To prepare MIS report, communicate courier for the on-time delivery of pendency.

4. To Follow with DSP and get closure for high aging cases with RCA to avoid it again.

5. Do RCA for exception handling damages / shortages / lost to ensure correct accountability and reduction of exception cases.

6. Handle escalation from field to respond timely and give resolution as per committed timelines - early deliveries or priority deliveries

7. Co-ordinate with warehouse / ASC for timely handover of shipment, delays in handover to address to respective stakeholders

8. Handle special pickups and deliveries, Employee sales, Laptop, etc

9. Connect with vendors for daily routine work to have smooth flow.

10. Register pickups with transporters Forward and Reverse (Reverse daily)

11. Address pickup pendency with RCA and proofs to service centers / FSM (Reverse)

12. To handle Region / Zones to improve for TAT of Forward and Reverse

13. Follow EDD and On-time deliveries with vendors

14. Prepare MIS for daily update

Education - Graduate

Should be Good in excel

Should have 1+ years of experience of logistics

Good communication skill

Preferred candidate profile

Candidate from Logistics background would be a great match

Interview Mode - Virtual

Job Location - Embassy Tech Village-1, Devarabisanahalli, Bellandur, Bangaluru, Karnataka, 5600103

HR Contact Details -

Shanib Mallik - 9821886723

shanib.malik@teleperformancedibs.com

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