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4.0 - 8.0 years
15 - 20 Lacs
Pune, Chennai, Bengaluru
Work from Office
Greetings from TSIT Digital !! This is with regard to an excellent opportunity with us and if you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. This is an opportunity for Permanent Employment with TSIT Digital. What are we looking for:Reconciliation Developer Experience:-4+ Year's Location: Pune, Bangalore, Chennai, Notice period: Immediately to 15 days Job Description: Experience of development in any of Reconciliation Tools (iMatch, Gresham, TLM, etc). Intellematch preferred. Support the technical evaluation, root cause & gap analysis, identify the common issue patterns to come up with long-term solutions of issues. Proficient in developing reconciliation on FIS Intellimatch Recon platforms or likewise tools (DUCO, FRONTIER, Smartstream TLM etc) Good Understanding of Nostro, Depot, Instersystem and Balance Sheet reconciliations. Proficient SQL Server Database Technology; good in writing queries, Stored Procedures, performance running. Good Scripting Knowledge: Perl Scripting or Shell Scripting If you are interested please share your updated CV at nigmalmoulana.a@tsit.co.in
Posted 2 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Chennai
Work from Office
CRITICAL S REQUIRED Manage daily BAU without any issues by understanding the complete work flow of the process Knowledge on Brokerage Invoice Process Should be proficient in MS Excel (Advanced Skills), MS Word, MS Powerpoint & Adobe Acrobat Proficient in Data analysis MI Reports, Data Gathering and Collation, Data Analysis, Attention to detail and be able to spot any Data quality issue Should be a graduate of business adminitration Should possess Excellent Interpersonal and communication skills Should possess Good reasoning and analytical skills Must be willing to work from office on all 5 days in a week Must be flexible to work in different shifts, as per process requirement Should possess Good reasoning and analytical skills Knowledge of TLM reconciliation will be added advantage Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed CRITICAL S REQUIRED Manage daily BAU without any issues by understanding the complete work flow of the process Knowledge on Brokerage Invoice Process Should be proficient in MS Excel (Advanced Skills), MS Word, MS Powerpoint & Adobe Acrobat Proficient in Data analysis MI Reports, Data Gathering and Collation, Data Analysis, Attention to detail and be able to spot any Data quality issue Should be a graduate of business adminitration Should possess Excellent Interpersonal and communication skills Should possess Good reasoning and analytical skills Must be willing to work from office on all 5 days in a week Must be flexible to work in different shifts, as per process requirement Should possess Good reasoning and analytical skills Knowledge of TLM reconciliation will be added advantage
Posted 3 weeks ago
1.0 - 4.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About The Role : Job TitleOperations Analyst, NCT LocationBangalore, India Role Description The Analyst / Sr. Analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Manage daily Reconciliation of Securities/Cash Internal book of records V/s Custodian Books. Basic knowledge of Daily Uploads of feeds and its Maintenance. Investigating Margin differences / Tax related differences. Research and bookings of Dummy forexes Manage cash reconciliation between Aladdin and the custodian feeds on trade and Currency level. Identify the cause and assign the cash/position break to correct team for further investigation & resolution. Perform primary investigation on the cash/position breaks on Aladdin escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business Responsible for understanding clients needs from a technical and operational perspective Ensure support for managing internal projects/initiatives, Timely response to all front office/ Internal queries Ensure strict adherence to all internal and external process guidelines including compliance and legal. Ensure candidate has assisted in creating proper backups through adequate cross training, within the department Your skills and experience Experience in handling Cash and Position reconciliation.(Preferred) Knowledge of Trade Life Cycle. Preferred Knowledge of Financial products like Debt, Equity, Derivatives etc. Functional Skills: Have Working knowledge of SSR/TLM/SCD/Aladdin reconciliation tool Cognos reporting Have basic knowledge of Reconciliation process and understand various (ledger and statement) feeds/swifts. Have experience of Bank Custody, FOBO reconciliation. Knowledge of Trade Life Cycle of various financial products will be an advantage. Have Working knowledge of SSR/TLM reconciliation tool. Attention to Details. Skills Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected. Ability and willingness to work in night shift is a must. Education / Certification Qualification Graduates with good academic records. Any certifications in securities such as NCFM modules, will be good but not compulsory. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm
Posted 3 weeks ago
7 - 12 years
7 - 15 Lacs
Bengaluru
Hybrid
Assistant Vice President _TLM Production Support Bangalore This individual must have excellent problem solving skills and be able to demonstrate how they are applied within a global support environment. Excellent communication skills are a must for this position. Technical skills should complement the problem solving and communication skills to deliver a highly effective individual who is capable of adding real value individually and through a team. Candidate will have to provide hands-on application/production support. Candidate should possess fundamental Business knowledge of investment accounting / reconciliations. at a basic level (positions, Transactions, earnings, cash) is essential. Familiarity with basic investment asset classes is a plus. The primary responsibility of this individual is working with operations, developers and infrastructure groups to Troubleshoot production/uat/dev issues in suite of operations technology applications. Candidates must be demonstrating A willingness to learn new technologies and business processes as required. Job responsibilities Team handing • Development and configuration of solutions utilizing SmartStream TLM application suite including TLM Control, TLM Smart studio, TLM Recon Admin to support, enhance and develop the platforms. Troubleshoot environment, data control and operational issues. 24x6 monitoring of batch jobs for various applications in Operations Technology Provide ad hoc and on-demand reports • Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention. • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting Ensures that all production changes are processed according to Change Management policies and procedures Ensures that appropriate levels of Quality Assurance have been met for all new and existing products • Create and Maintain documentation to ensure knowledge accessibility Automate and streamline process using scripts and scheduling tools Liaise with other application support teams and internal/external business and technical partners • Configuration/ Code management and maintenance of development and test environments • Liaison with IT Infrastructure and other IT application teams as required Supportspecification of additional interfaces with upstream / downstream systems Act to positively challenge thinking, to encourage a strong team culture, and to ensure focus on the highest value-at-stake priorities. Willingness to work in SHIFTS, India UK or US Key Skills : Java, Oracle, UNIX, Perl, Business Objects, Production Support, Quality Assurance, Application Support Operations Desired Candidate Profile Education-UG: B.Tech/B.E/ME/M.Tech • The candidate must have 10+ years of hands-on Production Support experience • Strong Oracle skills (SQL/PL-SQL) and Unix skills • Experience with Control M is required • Very strong troubleshooting skills • Team handing • Good written and interpersonal communication skills • Ability to multi-task and effectively prioritize in a highly dynamic work environment. • Nice to haves # Shell Script, Perl, Java, Business Objects, Experience in Financial Services
Posted 1 month ago
5 - 10 years
20 - 35 Lacs
Pune, Chennai, Bengaluru
Hybrid
Proficient in developing reconciliation on FIS IntelliMatch Recon platforms or likewise tools DUCO, FRONTIER,Smartstream TLM, Good Understanding of Nostro,Depot, Intersystem & Balance Sheet reconciliations.Exp.Job Schedulers Autosys or Control M etc. Required Candidate profile Proficient SQL Server Database Technology; good in writing queries, Stored Procedures, performance running. Good Scripting Knowledge: Perl Scripting or Shell Scripting.Configure the Imatch too
Posted 1 month ago
5 - 10 years
6 - 7 Lacs
Pune
Work from Office
Job Title : Team Lead, Client Processing (FX Operations) Shift : APAC Business Hours Experience : 6-8 Years Skills Required : Trade Life Cycle Management Settlement (Pre/Post) FX Products : Spot, Forward, FX Swaps, NDF, TLM Reconciliation Excellent Communication Skills Qualifications & Experience : Minimum 6-8 years of experience in FX Operations functions such as Confirmation, Settlements, Static, Reconciliation, or Middle Office. Strong knowledge of FX products, including FX Spot, Forwards, Swaps, NDF, and FX Options. Ability to interpret and understand SWIFT messages (MT300, MT202, MT304, etc.). Experience navigating platforms such as WSS, GTSS, and Harmony is preferred. Contact - Meghana Narasimhan 9082501996
Posted 2 months ago
6 - 11 years
15 - 20 Lacs
Chennai, Pune, Bengaluru
Hybrid
Role & responsibilities Client and management communications and tracking documents Thought Leaders provide input into solutions Business Analyst and have the ability to work under pressure with changes in requirements and of investigate issues Create Business Requirements and data flows TLM Application knowledge and configuration SQL Knowledge have the ability to run queries and write for data extraction A good knowledge of OTC product and reconciliations activities Be able to manage large scale UAT Testing
Posted 2 months ago
4 - 6 years
2 - 4 Lacs
Bengaluru
Work from Office
The Analyst / Sr. Analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate/Applicant needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in absence and share best practices with the team. Your key responsibilities Manage daily Reconciliation of Securities/Cash Internal book of records V/s Custodian Books. Basic knowledge of Daily Uploads of feeds and its Maintenance. Investigating Margin differences / Tax related differences. Research and bookings of Dummy forexes Manage cash reconciliation between Aladdin and the custodian feeds on trade and Currency level. Identify the cause and assign the cash/position break to correct team for further investigation & resolution. Perform primary investigation on the cash/position breaks on Aladdin escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business Responsible for understanding clients needs from a technical and operational perspective Ensure support for managing internal projects/initiatives, Timely response to all front office/ Internal queries Ensure strict adherence to all internal and external process guidelines including compliance and legal. Ensure Candidate/Applicant has assisted in creating proper backups through adequate cross training, within the department Your skills and experience Experience / Exposure Experience in handling Cash and Position reconciliation.(Preferred) Knowledge of Trade Life Cycle. Preferred Knowledge of Financial products like Debt, Equity, Derivatives etc. Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected. Ability and willingness to work in night shift is a must. Education / Certification Qualification Graduates with good academic records. Any certifications in securities such as NCFM modules, will be good but not compulsory. Functional Skills: Have Working knowledge of SSR/TLM/SCD/Aladdin reconciliation tool Cognos reporting Have basic knowledge of Reconciliation process and understand various (ledger and statement) feeds/swifts. Have experience of Bank Custody, FOBO reconciliation. Knowledge of Trade Life Cycle of various financial products will be an advantage. Have Working knowledge of SSR/TLM reconciliation tool. Attention to Details.
Posted 3 months ago
7 - 12 years
20 - 30 Lacs
Chennai, Pune, Bengaluru
Work from Office
Role & responsibilities 7+ minimum experience in financial domain Hands on experience in Regulatory Project management & Business Analysis in large scale financial organizations including budget, resource management and estimations Define business, financial, and operations requirements and systems goals through partnership with decision makers, systems owners and end users Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions Analyze business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to address capability gaps Generate and compile reports based on findings, including probable causes and potential solutions to systems issues Provide advice and counsel related to technology or operations of the business, ensure essential procedures are followed and contribute to defining standards Create Business Requirements and data flows, UAT Good knowledge of TLM Transaction Lifecycle Management experience and match rules and reconciliations activities SQL Knowledge have the ability to run queries and write for data extraction Understanding about Trade Lifecycle. Hands on experience in converting business strategies to projects / products right from design to postproduction support and target operating model definition for Global financial institutions. Investment Banking Domain expert including hands on experience on Reconciliations (Smartstream TLM / Other recon tools) & in-depth knowledge in at least one asset class.
Posted 3 months ago
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