Job Description

Assistant Vice President _TLM Production Support Bangalore This individual must have excellent problem solving skills and be able to demonstrate how they are applied within a global support environment. Excellent communication skills are a must for this position. Technical skills should complement the problem solving and communication skills to deliver a highly effective individual who is capable of adding real value individually and through a team. Candidate will have to provide hands-on application/production support. Candidate should possess fundamental Business knowledge of investment accounting / reconciliations. at a basic level (positions, Transactions, earnings, cash) is essential. Familiarity with basic investment asset classes is a plus. The primary responsibility of this individual is working with operations, developers and infrastructure groups to Troubleshoot production/uat/dev issues in suite of operations technology applications. Candidates must be demonstrating A willingness to learn new technologies and business processes as required. Job responsibilities Team handing • Development and configuration of solutions utilizing SmartStream TLM application suite including TLM Control, TLM Smart studio, TLM Recon Admin to support, enhance and develop the platforms. Troubleshoot environment, data control and operational issues. 24x6 monitoring of batch jobs for various applications in Operations Technology Provide ad hoc and on-demand reports • Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention. • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting Ensures that all production changes are processed according to Change Management policies and procedures Ensures that appropriate levels of Quality Assurance have been met for all new and existing products • Create and Maintain documentation to ensure knowledge accessibility Automate and streamline process using scripts and scheduling tools Liaise with other application support teams and internal/external business and technical partners • Configuration/ Code management and maintenance of development and test environments • Liaison with IT Infrastructure and other IT application teams as required Supportspecification of additional interfaces with upstream / downstream systems Act to positively challenge thinking, to encourage a strong team culture, and to ensure focus on the highest value-at-stake priorities. Willingness to work in SHIFTS, India UK or US Key Skills : Java, Oracle, UNIX, Perl, Business Objects, Production Support, Quality Assurance, Application Support Operations Desired Candidate Profile Education-UG: B.Tech/B.E/ME/M.Tech • The candidate must have 10+ years of hands-on Production Support experience • Strong Oracle skills (SQL/PL-SQL) and Unix skills • Experience with Control M is required • Very strong troubleshooting skills • Team handing • Good written and interpersonal communication skills • Ability to multi-task and effectively prioritize in a highly dynamic work environment. • Nice to haves # Shell Script, Perl, Java, Business Objects, Experience in Financial Services