Title Not specified

As a Lv1 Security Technology Analyst in the Security Technology Operations (STO) team at Client, you will be responsible for working with a global security toolkit, specifically focusing on Secure Managed File Transfer using Progress MOVEit. Your primary tasks will revolve around incident and service request management, collaborating with senior team members on various projects and initiatives. Your main responsibilities will include handling incidents and requests efficiently, ensuring SLAs and KPIs are met and maintained, promptly acknowledging and addressing system/application alerts, escalating issues to STO management when necessary, supporting patching, upgrades, and configuration changes, assisting in managing critical incidents and requests related to file transfers, and ensuring compliance with audit controls and evidence requirements. To excel in this role, you should possess a basic understanding of networking concepts and protocols such as TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB. Familiarity with reporting tools like PowerBi, PowerPoint, and Excel is beneficial. Ideally, you should have 1-3 years of experience in a security operations role, be confident in troubleshooting, and exhibit good communication skills.,