Title Dispatch Executive

As a Dispatch Coordinator, your primary responsibility will be to create and manage daily schedules for drivers, service technicians, or other personnel. You will be tasked with dispatching them to specific locations or assignments, considering factors such as delivery windows, routes, and customer requirements. Utilizing route optimization software and local knowledge, you will plan the most efficient routes for drivers, taking into account variables like traffic conditions, road closures, and weather. Constant communication with drivers and field personnel will be essential. You will provide real-time updates, address issues promptly, and respond to inquiries or concerns. Maintaining accurate records of all communications is crucial for effective coordination. Interacting with customers to provide timely updates on delivery or service status, addressing inquiries, and resolving any issues or complaints professionally will be part of your daily routine. In the event of transportation issues such as delays, accidents, or breakdowns, you will need to act quickly to resolve these matters, coordinating solutions and communicating with relevant parties. Your role will also involve maintaining detailed records of dispatch activities, including schedules, routes, and the performance of drivers or technicians. Ensuring compliance with federal and state regulations, safety protocols, and company policies is paramount for smooth operations. Proficiency in dispatching software, GPS systems, and route optimization software is essential for efficient operations. You must be prepared to handle emergency situations, coordinating emergency services if required. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule will be Monday to Friday, with night shifts and US shifts. The work location is in person.,