Ticket Analyst and Automation Architect - Lead

Golden Opportunities

10 - 15 years

32 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

automation rpa llms pricing ticket analyst observability itsm operations automation architect

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hands-on experience in Analysing ITSM Ticket Data to identify potential optimization opportunities leveraging Elimination, Traditional RPA / ITPA Automation, Observability & AIOps, Gen AI, Agentic AI and create winning solutions to AMS / AMS components for RFPs/ RFIs
Deep Dive Ticket Analytics and generate insights & observations to represent current operational challenges in customers ecosystem
Exclusive knowledge and experience on standard and advanced automation tools and technologies - Observability, ITSM, AIOps, LLMs, RPA/ ITPA Tools
Seamless collaboration with all pursuit stakeholders (Enterprise Solution Architects, Exclusive Knowledge on ITSM tools, SLA, Estimation & Productivity.
Create impactful presentations, backed by market intelligence, to support the sales business directors on specific pursuits
Hands-on experience in Estimation, Pricing & Resource Loading for AMS deals
Proficiency in Excel and PPT is must.
Must Have Skillset ITSM Automation Pricing .

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