Ticket Analyst and Automation Architect - Lead Golden Opportunities

10.0 - 15.0 years

32 Lacs

chennai

Work from Office

Hands-on experience in Analysing ITSM Ticket Data to identify potential optimization opportunities leveraging Elimination, Traditional RPA / ITPA Automation, Observability & AIOps, Gen AI, Agentic AI and create winning solutions to AMS / AMS components for RFPs/ RFIs Deep Dive Ticket Analytics and generate insights & observations to represent current operational challenges in customers ecosystem Exclusive knowledge and experience on standard and advanced automation tools and technologies - Observability, ITSM, AIOps, LLMs, RPA/ ITPA Tools Seamless collaboration with all pursuit stakeholders (Enterprise Solution Architects, Exclusive Knowledge on ITSM tools, SLA, Estimation & Productivity. Cr...

Posted 5 days ago

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It Quality Analyst Progressive Infovision (PIPL)

2.0 - 7.0 years

1 - 3 Lacs

Noida, Greater Noida

Work from Office

The IT Infrastructure Ticket Quality Analyst is responsible for monitoring, evaluating, and improving the quality of IT support tickets logged and resolved by the service desk and infrastructure teams. Immediate Joiners .

Posted 6 months ago

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