Ticket Analyst and Automation Architect - Lead Golden Opportunities

10.0 - 15.0 years

32 Lacs

chennai

Work from Office

Hands-on experience in Analysing ITSM Ticket Data to identify potential optimization opportunities leveraging Elimination, Traditional RPA / ITPA Automation, Observability & AIOps, Gen AI, Agentic AI and create winning solutions to AMS / AMS components for RFPs/ RFIs Deep Dive Ticket Analytics and generate insights & observations to represent current operational challenges in customers ecosystem Exclusive knowledge and experience on standard and advanced automation tools and technologies - Observability, ITSM, AIOps, LLMs, RPA/ ITPA Tools Seamless collaboration with all pursuit stakeholders (Enterprise Solution Architects, Exclusive Knowledge on ITSM tools, SLA, Estimation & Productivity. Cr...

Posted 5 days ago

AI Match Score

Apply

ITSM Consultant Golden Opportunities

9.0 - 14.0 years

30 - 35 Lacs

hyderabad, pune

Work from Office

Must Have experienced in ITSM Consultant Should have experience in process improvement, operational efficiency, and IT Service Management (ITSM) practices Should have worked with cross-functional teams to identify opportunities for improvement and optimize ITSM processes to drive business success Should have assess current ITSM processes and identify areas for improvement based on ITIL best practices Should have define and implement strategies for optimizing service delivery and management Establish and maintain effective communication channels with team members, stakeholders, and senior clients. Must Have Gen AI/Agentic AI Knowledge and have hands on experience on Agentic AI implementation ...

Posted 2 weeks ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.