About Medhavi Skills University
Medhavi Skills University (MSU) is a government-notified private skills university established under a State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integrated with higher education. As a pioneering institution in the convergence of the skilling ecosystem with higher education, MSU aligns with the National Education Policy, 2020 (NEP 2020). Recognized by the UGC and established in 2021, MSU collaborates with industries and Skill Development Institutes to offer work-integrated courses, embedding on-the-job internships and training within the curriculum. MSU is a recognized Awarding Body under the National Council for Vocational Education & Training (NCVET) and is empaneled with the Directorate General of Training (DGT). As an anchor university partner with the National Skill Development Corporation (NSDC) and the Project Management Unit (PMU) of NSDC International, MSU is committed to preparing youth for the future workspace by co- working with industry partners to design and implement demand-driven programs.
For more information,
About OIA (a Division of MSU)
The Office of International Affairs (OIA) is firmly committed to advancing its mission of cultivating a more equitable and interconnected global community by providing international apprenticeships, internships, work placements, and job opportunities. The primary aim of OIA is to help the University and its affiliated centers implement their comprehensive internationalization strategy. As a crucial link between the University and international stakeholders, the OIA aims to broaden educational and employment opportunities for all Medhavi students. The OIA also maintains healthy relationships with Indian central and state governments, Indian missions abroad and diplomatic entities in India to promote inward and outward student/workforce mobility. OIA promotes work-route migration by
enabling the Overseas Manpower Mobility Ecosystem.
For more information, visit https: / / international.msu.edu.in / about-us-shine
Role Overview:
The role involves overseeing hardware and software readiness for tests, and ensuring smooth logistical execution. The desired candidate should have strong communication, basic tech troubleshooting, and organizational skills which is essential for success in this role. The role also involves end-to-end coordination of admission and examination-related operations. The candidate will be responsible for managing walk-ins and inquiries, Effective tele-calling and lead follow-up for admissions is a key component.
Key Responsibilities:
- Ensure the daily operation of computer labs, including the setup and shutdown of computers and peripheral devices (printers, scanners, projectors).
- Regularly inspect lab equipment for damage or malfunctions and ensure that all systems are fully operational.
- Install, configure, and update hardware, software, and operating systems on lab computers to meet instructional requirements.
- Provide on-site technical assistance to staff using the computer lab, addressing any hardware or software-related issues.
- Troubleshoot and resolve problems related to networking, operating systems, software applications, and peripheral devices.
- Assist users with login issues, software installations, file management, printing, and other general IT queries.
- Maintain accurate records of all lab equipment and software licenses, ensuring that the lab complies with licensing agreements and educational use restrictions.
- Coordinate the purchase, repair, or replacement of lab equipment as needed.
- Keep an updated inventory of all computers, hardware peripherals, and software programs used in the lab.
- Ensure that all computers in the lab are connected to the network and have appropriate access to shared resources like printers, servers, and internet.
- Manage test logistics, document collection, and system readiness
- Handle candidate walk-ins and inquiries
- Conduct and record tele-calls for admissions follow-ups
Qualifications & Skills Required:
- Bachelor s degree or diploma in Information Technology, Computer Science, or a related field.
- Experience in both hardware and software operations (examination setup, device handling, basic troubleshooting, etc.)
- Strong communication skills with a pleasing personality
- Prior experience in tele-calling, lead management, or admissions preferred
- The candidate must be comfortable in counselling students as and when required
What We Offer
- Being a key player in something potentially massive and world-changing
- Competitive salary and incentive structure, best in the industry.
- Opportunities for . We celebrate diversity and are committed to creating an inclusive environment for all employees.
