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Maruti Suzuki
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Territory Service Manager

Territory Service Manager

Maruti Suzuki

3 - 8 years

1 - 3 Lacs

Delhi NCR India

Posted:2 months ago| Platform: Foundit logo

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Skills Required

Head Business Development Financial Statements Dealer management Customer Experience

Work Mode

On-site

Job Type

Full Time

Job Description

Territory Service Manager,

Here are the roles that will be offered to the selected candidate:

1. Business Growth Aspects

Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2. Technical Aspects

Handling critical customer complaints and technical issues of the territory
Managing technical campaigns and recalls
Escalation of product feedback at Head office
Improving customer experience by implementation of SAS in workshops
Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B.E/ B.Tech with specialization in (Mechanical, Automobile, ElectronicsElectrical)

Work Experience

2-7 years

TECHNICAL COMPETENCIES

Understanding of Latest tools technology - Application Implementation
Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
Channel/Dealer Management Skills and Business Partnering
Territory Mapping and Customer/ Data Analytics

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