Territory Manager - Painter Partnership ...

Job Description

Territory Manager - Painter Partnership .. ABG85968 Paints HO Tamil Nadu Posted On 28 Apr 2025 End Date 12 May 2025 Required Experience 3 - 8 years ShareApply Basic Section No. Of Position 1 Grade NA Level Territory Manager Organisational Industry -- Function -- Skills Skill Loyalty Program Management Training Community Engagement Complaint Management Technical Assistance Tracker Minimum Qualification Graduate CERTIFICATION No data available About The Role BusinessGrasim Birla Paints Division Function:Customer Experience Position Title:Territory Manager - Painter Partnership Reports to:ASM -PA+PP Education Qualification B.SC (Chemistry)/ Diploma in Paints / B.Tech Civil Work Experience 4 - 6 years OF Experience in Paint Industry or any relevant industry (Construction) - Required Has experience with Customer / Dealer/ Painter/ Contractor Facing role - Required Worked in R&D team / Technical support team - Preferred Conducted Training programmes for painters & contractors - Preferred Skilled with onsite Painting / Application - Preferred S. NoGoalKey Result AreaActions / Deployment1Loyalty Program Enrolment & Painter App UsageCoordination with Loyalty program team for enrolment & adoption of digital solutionsEnrolment of the painters on the Sparkle loyalty program -KYC Painter registration and activation (along with external agencies)Driving Digital Adoption by enrolling , downloading & driving usage of the Painter App Feedback on implementation gaps & features on the appFinancial Inclusion Support from Government schemes - to support painters on enrolment.2Community EngagementRelationship Management with Contractors/ PaintersRelationship Management with 100-150 contractors/ painters in the areaCommunity engagement programs by planning events & activations.3Product TrainingCoordination with applicators and contractors for training sessions at the painter academiesProduct Training of painters/team etc - Database update. Evolve the Training Tracker/ Calendar and incorporating training statusContractor/ Painter Mapping Coordination with dealers & contractors for billing & usage of ABG products4Complaint Handling & Technical SupportTechnical Inspection at customer sites - Dealer complaint handling (Support for the channel sales teams)Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites100% customers to be called within 4 hours of the complaint received. 97% of the complaint visits within 2 days. 5 days resolution of 90% of the Product complaintsCompensation on Product failure / reworks to be approved by supervisor & database maintained. Product feedback to be shared with R&D.5Focus Product EstablishmentSite Sampling & Implementation of new products , Business DevelopmentConcept Testing - Sampling of new products with with painter community for validation. Coordination with Marketing team for sampling & NPD.Planning of shop meets & product meets along with supervisor with product presentations.Business development - Support Sales of ABG products and help convert customer sites for Contractors. Also support in upsell/ cross sellAudit report of the trials to be shared with the respectiveteams.6ReportsTrackers - Monthly & weekly basisReport of the potential contractors/ painters in the area along with Contractor meets conductedAudit Reports shared with R&D team for feedback and trends in the marketPainter App usage report , Loyalty program database updateCustomer Complaint TrackerTraining tracker - to build effective utilization of the painter academy