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Airtel
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Territory Manager For Female

Territory Manager For Female

3 - 8 years

|

3 - 8 Lacs

Bhopal Madhya Pradesh India

Posted:12 hours ago| Platform: Foundit logo

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Skills Required

Kpi Monitoring Installation & Fault Repair QOS & Compliance Cross-functional Coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

Ensure resolution of customer service requests within defined SLAs.
Drive installation and fault repair performance while meeting quality and cost standards.
Monitor and reduce repeat/re-open service cases to improve KPI outcomes.
Leverage Airtel Work app for associate performance tracking and reporting.
Conduct audits to ensure productivity, quality standards, and process compliance.
Drive Serve to Sell initiatives through engineers to enhance customer engagement.

Role Responsibilities:

Identify network rehabilitation opportunities and support local cable operators (LCOs) for timely resolutions.
Ensure compliance with Airtel's safety, quality, and operational standards.
Prepare productivity documentation and generate reports post-audits.
Collaborate with internal teams (CSD/NOC/O&M) for process optimization and quick issue resolutions.
Maintain adherence to TRAI and regulatory QOS parameters.
Engage in people management activities to ensure seamless task execution and on-ground coordination.

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