Term Insurance Operations Specialist

Our Client:

Job Title: Term Insurance Operations Specialist

Experience: 1 - 3 Years in insurance operations

Education:  Any Graduate

Work from Office- Mon-Sat (6 days a week)

Locations: Gurgaon

About the Role:

Responsibilities:

• Take complete ownership of post-payment cases and ensure a smooth customer journey.
• Connect with customers (via calls & emails) to update them on next steps and pending requirements such as document collection, verification, scheduling medicals, and retention.
• Coordinate with stakeholders (Insurers, TPA’s, underwriters, business SPOCs, etc.) to ensure timely case issuance.
• Achieve monthly issuance targets with minimal TAT (Turnaround Time) and high FTR (First Time Right) rate.
• Work closely with Insurers to improve operational processes for better issuance rates, reduced TAT, and improved FTR.

Requirements:

• Strong written and verbal communication skills.
• Basic understanding of insurance underwriting and decision-making processes.
• Ability to handle customers patiently, including difficult conversations.
• Proven stakeholder management skills to push cases forward.
• Minimum 1+ year of experience in  Insurance operations.
• Basic computer and Excel skills.

About Hireginie:

Note: Candidates from Insurance Company Only.