Temple Success Associate Director

Key Responsibilities

• Strategic Partnership Development:

  Evolve temple relationships into enduring, purpose-driven partnerships. Co-create

  Strategic Partnership Plans

  with key temple stakeholders, clearly outlining shared goals and identifying synergy opportunities.

• Relationship Management & Growth:

  Lead periodic

  Alignment & Impact Reviews

  to reflect on recent engagement and establish next-stage priorities that enhance devotee experience and temple reach.

• Proactive Relationship Health:

  Safeguard relationship health by tracking early signals of disengagement, conducting root-cause analyses, and mobilizing swift support to address any issues.

• On-the-Ground Engagement & Problem Solving:

  Maintain regular on-site and virtual touchpoints with temple key stakeholders to identify day-to-day blockers. Convert these insights into swift tactical unlocks by rallying internal teams across Category, Operations, Product, Marketing, and CX.

• Cross-Functional Collaboration:

  Act as a central point of contact, identifying and sharing crucial insights with cross-functional teams to deliver more value to temples.

About you :

• A

  strategic operator

  with 6-12 years of experience scaling partnerships or customer success, ideally within B2B or SaaS companies.
• Someone with a

  big-picture vision

  who can create long-term roadmaps, yet remains

  boots-on-the-ground

  to identify tactical or operational blockers and mobilize internal teams for necessary interventions.
• A

  cross-functional catalyst

  adept at identifying and sharing insights with teams such as Product, CX, Category, and Operations to enhance value delivery to temples.

• Culturally fluent

  in Hindi and English (regional languages are a plus). You are deeply respectful of temple protocols and willing to immerse yourself in learning about Hindu rituals and building trust with temple stakeholders.

• Data-savvy

  , you enjoy field travel and skillfully wield metrics to prioritize initiatives, persuade stakeholders, and showcase impact.