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TELUS Digital | Hiring For Customer Experience Manager

1 - 5 years

8 - 13 Lacs

Noida

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Customer Experience Quality Manager Quality Calibration 7Qc Tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities Encourages collaboration between departments to contribute to the business strategy Ensures quality and compliance activities are updated and performed in a timely manner Adopts and drives global standards for quality and compliance Actively participates within internal and external meetings (WBR, MBR, QBR, YBR, etc) Manages client relations to align quality and customer experience standards Supports the development of effective and timely analytics to our operations team Plans development and engagement activities for CE Team Coordinates the best use of their resources for CE to support the operations Coordinates and communicate with recruitment to ensure profiles are updated Owns Quality KPIs and works diligently to identify process gaps or possibilities of fraud/non compliance Ensure audit and analysis requirements of the business are met at all times Works well with internal and external stakeholders to identify process opportunities and share recommendations and Quality strategies. Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience (CE) Manager or Contact Center Manager Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 8.00 LPA - 13 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

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TELUS International
TELUS International
www.telusinternational.com

Telecommunications / Customer Experience

Edmonton

50,000+ Employees

64 Jobs

    Key People

  • Jeff Puritt

    CEO

  • Derek D. Dyer

    CFO

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