Work from Office
Full Time
Account Opening & Maintenance:
Cash Handling, NEFT, RTGS
Run the processes for account opening, account maintenance & account closure related formalities as per Banking process.
Handle customers enquiries and instructions.
Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer. Address all transaction related enquiries.
Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to alll customers.
Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency.
Responsible to follow all process, policies as per guidelines & audit rating of the branch Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective.
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