tellecaller

Key Responsibilities

• Outbound Calls: Contact potential and existing customers to introduce products or services, build rapport, and generate interest or sales.

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• Inbound Calls: Address customer questions, concerns, and complaints, resolving issues in a professional manner.

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• Lead Generation: Identify and qualify potential customers, often passing high-quality leads to sales or field teams.

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• Customer Interaction Management: Maintain accurate records of all calls and customer interactions using a CRM system.

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• Sales & Support: Provide information on products and services, persuade customers to make purchases, and offer support to existing clients.

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• Reporting: Document call details and progress, providing reports to management on sales status and market trends.

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Essential Skills & Qualifications

• Communication: Excellent verbal communication, active listening, and persuasive speaking skills are crucial for engaging customers and closing deals.

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• Persuasion & Negotiation: The ability to influence customer decisions, handle objections, and negotiate effectively to achieve desired outcomes.

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• Customer Focus: Patience, empathy, and a proactive approach to understanding and fulfilling customer needs.

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• Technical Proficiency: Familiarity with CRM software and basic computer skills for data entry and managing customer records.

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• Adaptability: The capacity to switch communication styles, adjust to different situations, and handle challenging interactions with professionalism.

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• Education: A high school diploma or equivalent is typically the minimum requirement, with a bachelor's degree or specific sales training being a plus.

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Paid time off

Work Location: In person