Key Responsibilities Outbound Calls: Contact potential and existing customers to introduce products or services, build rapport, and generate interest or sales. * Inbound Calls: Address customer questions, concerns, and complaints, resolving issues in a professional manner. * Lead Generation: Identify and qualify potential customers, often passing high-quality leads to sales or field teams. * Customer Interaction Management: Maintain accurate records of all calls and customer interactions using a CRM system. * Sales & Support: Provide information on products and services, persuade customers to make purchases, and offer support to existing clients. * Reporting: Document call details and progress, providing reports to management on sales status and market trends. * Essential Skills & Qualifications Communication: Excellent verbal communication, active listening, and persuasive speaking skills are crucial for engaging customers and closing deals. * Persuasion & Negotiation: The ability to influence customer decisions, handle objections, and negotiate effectively to achieve desired outcomes. * Customer Focus: Patience, empathy, and a proactive approach to understanding and fulfilling customer needs. * Technical Proficiency: Familiarity with CRM software and basic computer skills for data entry and managing customer records. * Adaptability: The capacity to switch communication styles, adjust to different situations, and handle challenging interactions with professionalism. * Education: A high school diploma or equivalent is typically the minimum requirement, with a bachelor's degree or specific sales training being a plus. Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Paid sick time Paid time off Work Location: In person
Key Responsibilities Outbound Calls: Contact potential and existing customers to introduce products or services, build rapport, and generate interest or sales. * Inbound Calls: Address customer questions, concerns, and complaints, resolving issues in a professional manner. * Lead Generation: Identify and qualify potential customers, often passing high-quality leads to sales or field teams. * Customer Interaction Management: Maintain accurate records of all calls and customer interactions using a CRM system. * Sales & Support: Provide information on products and services, persuade customers to make purchases, and offer support to existing clients. * Reporting: Document call details and progress, providing reports to management on sales status and market trends. * Essential Skills & Qualifications Communication: Excellent verbal communication, active listening, and persuasive speaking skills are crucial for engaging customers and closing deals. * Persuasion & Negotiation: The ability to influence customer decisions, handle objections, and negotiate effectively to achieve desired outcomes. * Customer Focus: Patience, empathy, and a proactive approach to understanding and fulfilling customer needs. * Technical Proficiency: Familiarity with CRM software and basic computer skills for data entry and managing customer records. * Adaptability: The capacity to switch communication styles, adjust to different situations, and handle challenging interactions with professionalism. * Education: A high school diploma or equivalent is typically the minimum requirement, with a bachelor's degree or specific sales training being a plus. Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Paid sick time Paid time off Work Location: In person